Effective Date: July 2025

Legal Entity Disclosure
Dax Code (daxcode.com) is a brand and service operated under Nextvoid Private Limited (nextvoid.com).
All contracts, invoices, and legal obligations are fulfilled by Nextvoid Private Limited.

At Dax Code, we provide customized digital services and solutions, including but not limited to:

  • Website and plugin development

  • API integrations and custom coding

  • Design, branding, and content services

  • Hosting setup, migration, and maintenance

  • Digital marketing and analytics tools

Because these services are tailored and digital in nature, refunds are subject to the terms below.

📌 Scope

This policy covers all services, deliverables, and digital products offered directly by Dax Code through daxcode.com.

✅ Eligible Refund Situations

Refunds or partial refunds may be considered only at our sole discretion, and typically in cases such as:

  • Duplicate or accidental payments

  • Project cancellation requested by the client before any substantial work or resource allocation has started

  • Inability on our part to start or deliver the service as agreed, for reasons solely within our control

  • Mutual agreement in writing to terminate, with part of the advance payment unused

Any refund request must be made within 14 calendar days of payment, with supporting details.

❌ Non‑Refundable Situations

To protect project integrity and business sustainability, refunds are strictly not provided when:

  • Work has already commenced or deliverables have been partially/fully provided

  • You change your mind, revise scope, or cancel after project kickoff

  • Delays arise due to missing feedback, content, or approvals from the client side

  • Project includes non‑recoverable third‑party costs (e.g., domains, SSL certificates, licenses, stock media, server charges)

  • Deliverables are digital, downloadable, or consumed immediately after delivery

  • Refund request conflicts with signed agreement, proposal, or invoice terms

  • Services already consumed, such as consulting hours, strategy sessions, or support packages

All advance payments for custom development, design, content, or dedicated resources are non‑refundable once work has begun.

✏️ Revisions & Project Changes

  • Our proposals typically include a reasonable number of minor revisions to help align the final deliverables with the initially agreed requirements.

  • Major changes or entirely new features outside the approved scope (such as redesign, new modules, complex functional overhauls, or integrations) will be estimated and quoted separately as additional work.

  • If the number of revisions is not specifically mentioned in the proposal, the client is entitled to up to 2 rounds of revisions after the first draft delivery.

  • Clients must prepare and share a final, consolidated list of proposed changes before each revision round; these will be applied together in one go and will count as a single revision.

  • Frequent small or piecemeal change requests (pinging again and again) cause delays and inefficiency; therefore, we strongly discourage this and may treat them as additional revisions, subject to extra charges.

  • Project timelines may be extended if multiple revisions or large adjustments are requested.

  • Lack of clear or timely feedback may also limit our ability to provide further revisions or adjustments.

❗ Service Suspension, Termination & Legal Action

Dax Code (operated under Nextvoid Private Limited) reserves the right to suspend, revoke, or permanently terminate any service or access — with or without prior notice — if:

  • The client breaches payment terms, project scope, or legal obligations

  • Attempts to defraud, misrepresent, or deliberately mislead Dax Code or its team

  • Uses services for illegal, fraudulent, harmful, or prohibited activities

  • Initiates unauthorized chargebacks or disputes without first attempting direct resolution

  • Engages in vulgar, abusive, harassing, threatening, or otherwise unprofessional language or conduct towards Dax Code team members

  • Causes or risks harm to server integrity, platform security, or other clients

In such cases:

  • No backup, refund, transfer, or recovery of data, deliverables, or paid amounts will be provided

  • Any remaining service period, support hours, or advance payments will be immediately forfeited

  • If the cause is serious, intentional, or illegal, Dax Code also reserves the right to pursue appropriate legal action, claims for damages, and recovery of costs

  • Dax Code’s decision will be final and at its sole discretion

🛡️ Force Majeure & Adverse Events

Refunds or compensation are not provided for delays or non‑performance caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters, pandemics, government actions

  • Hosting or internet outages, third‑party API shutdowns

  • Security incidents or technical platform failures

🔒 Liability & Chargebacks

  • Our maximum aggregate liability is limited to the total amount paid by you for the specific disputed service.

  • Unauthorized chargebacks or disputes without first contacting us may result in suspension of ongoing or future services.

  • By using our services, you agree to first attempt to resolve any issue directly with us before pursuing external remedies.

📝 How to Request a Refund

To request a refund:

  • Email us at [email protected] with:

    • Project/invoice number

    • Date of payment

    • Detailed reason and supporting information

  • We will review your request within 5–10 business days.

  • If approved, the refund will be processed within 7–14 business days to the original payment method.

All refund decisions remain at our sole discretion, based on this policy and the signed agreement.

📄 Reference & Acceptance

This Refund & Returns Policy is part of and must be read together with our:

  • Terms & Conditions

  • Privacy Policy

  • Disclaimer

By ordering, making payment, or using our services, you confirm you have read, understood, and accepted these terms.